Refund Policy
Last updated: 1 May 2025
1. Cancellation by Passenger
You may cancel a confirmed booking at any time. Cancellation charges are applied based on how far in advance you cancel:
| Time Before Pickup | Cancellation Charge |
|---|---|
| More than 24 hours before pickup | No charge — 100% refund |
| 12–24 hours before pickup | 25% of total fare |
| 4–12 hours before pickup | 50% of total fare |
| Less than 4 hours before pickup | 75% of total fare |
| After the driver has been dispatched | 100% of total fare (no refund) |
2. Cancellation by KoboCabs
If KoboCabs cancels your booking due to driver unavailability or any operational reason, you will receive a 100% refund of the amount paid, with no deductions.
3. No-Show Policy
If you fail to show up at the pickup location within 30 minutes of the scheduled pickup time without prior notification, the booking will be treated as a no-show and no refund will be issued.
4. Refund Process
Approved refunds are credited back to the original payment method (credit/debit card, UPI, net banking) within 5–7 business days. You will receive an email confirmation once the refund is initiated.
5. How to Cancel
To cancel a booking:
- Call us at +91 8755 718911
- WhatsApp us at +91 8755 718911
- Email kobocabs@gmail.com with your Booking ID
6. Disputes
If you believe a refund was incorrectly denied or calculated, please contact us within 7 days of the cancellation. We review disputes within 3 business days.